7fb77 Privacy Policy

1 Introduction and Scope

7fb77 ("we", "us", or "the platform") operates a trusted online casino and betting service for users in Bangladesh. This privacy policy explains what information we collect about you when you use 7fb77's website, app, or any of our services, how that information is used, who it may be shared with, and what rights you have.

By using our services, you are considered to have agreed to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services and contact us at [email protected].

2 What Information We Collect

7fb77 only collects information that is essential for providing our services, managing accounts, and meeting legal obligations. The information we collect falls into the following categories:

2.1 — Personally Identifiable Information

• Full name and date of birth (required for age verification)
• National ID or passport number (for KYC verification)
• Valid email address and mobile number
• Residential address

2.2 — Financial Information

• bKash, Nagad, Rocket, or Upay account numbers (for transactions only)
• Bank account details (for bank transfers)
• Deposit and withdrawal history

2.3 — Technical and Usage Data

• IP address and device type
• Browser name and version
• Date, time, and duration of site visits
• Games played and betting history
• Data collected through cookies and similar tracking technologies

2.4 — Communication Data

• Live chat conversation records
• Email communication details
• Complaint and request history

3 Purpose of Data Use

7fb77 uses collected information only for the following legitimate purposes:

• To create, verify, and manage accounts
• To process deposit and withdrawal transactions
• To carry out age and identity verification (KYC)
• To resolve technical issues and provide customer support
• To prevent fraud, money laundering, and other illegal activities
• To operate responsible gaming programs
• To meet applicable legal and regulatory obligations
• To improve service quality and enhance the user experience
• To inform you about promotional offers and bonuses (with your consent only)

4 Data Sharing and Disclosure

7fb77 keeps your personal information strictly confidential. However, information may be shared in the following limited circumstances:

4.1 — Service Provider Partners

Our trusted partners for payment processing, identity verification, or technical services may access limited information. These partners are contractually bound to uphold our privacy standards.

4.2 — Legal Obligations

If a government authority or court issues a legal order, 7fb77 is required to provide the necessary information in accordance with applicable law. In such cases, we will make every effort to notify you in advance where possible.

4.3 — Business Restructuring

In the event of a merger, acquisition, or business restructuring, information may be transferred provided the new operating entity maintains the same privacy standards.

5 Data Security Measures

7fb77 has put in place modern technical and organizational measures to ensure the security of your information:

• SSL Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Access Controls: Only authorized staff can access the relevant information.
• Secure Servers: Our servers operate in accordance with international security standards.
• Regular Audits: Security measures are regularly reviewed and tested.
• Two-Factor Authentication: An additional security layer for account access.
• Data Minimization: Only the necessary information is collected and stored.

Please note — no method of transmitting or storing information over the internet can be guaranteed to be completely secure. 7fb77 strives to ensure the highest level of protection, but no system is entirely free from risk.

6 Cookies and Tracking Technologies

The 7fb77 website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve the functionality of our site.

6.1 — Types of Cookies

• Essential Cookies: Required for login sessions and security.
• Functional Cookies: Used to remember your preferences and settings.
• Analytical Cookies: Used to understand how the site is being used.

6.2 — Cookie Controls

You can disable cookies through your browser settings. However, this may limit certain site functionality. Disabling essential cookies may disrupt login and account services.

7 Data Retention Period

7fb77 retains your information only for as long as necessary. Retention periods vary by data type as follows:

• Account Information: For as long as the account is active, and for a minimum of five years after the account is closed.
• Transaction Records: Retained long-term as required by law.
• KYC Documents: Retained after account closure in accordance with regulatory requirements.
• Communication Records: For at least two years from the date of last contact.
• Technical Logs: Typically up to 90 days.

Once the designated period has passed, information is securely deleted or anonymized.

8 Your Rights

You have the following rights regarding your personal information on the 7fb77 platform:

8.1 — Right to Access

You have the right to request information about what data we are collecting and processing about you.

8.2 — Right to Rectification

If there is an error in your information, you may request a correction. This can be done by logging into your account or emailing [email protected].

8.3 — Right to Erasure

In certain circumstances, you may request that your information be deleted. However, information retained for legal or regulatory reasons falls outside this right.

8.4 — Right to Object to Processing

You may object at any time to your information being used for marketing purposes. There is an easy opt-out option for promotional communications.

8.5 — Right to Data Portability

You may request to receive the information you have provided in a structured, commonly used format.

9 Protection of Minors

7fb77 is an adults-only platform. The minimum age to use our services is 21. We do not knowingly collect any information from individuals under the age of 21.

Age is verified at the time of registration. If we become aware that information from a minor has been collected by mistake, it will be deleted immediately and the associated account will be closed. If a parent or guardian believes their child is using our platform, please contact us at [email protected].

10 Third-Party Links and Services

The 7fb77 platform may occasionally contain references to third-party services. These services have their own privacy policies and 7fb77 is not responsible for them. We recommend that you read the privacy policy of any third-party service before using it.

Payment service providers — such as bKash, Nagad, Rocket, and Upay — are governed by their own privacy standards. We only share with them the information necessary to complete a transaction.

11 Policy Changes

7fb77 may update this privacy policy from time to time. When a significant change is made, we will:

• Update the "Last Updated" date at the top of the policy;
• Send a notification to your registered email;
• Inform you of the changes when you access the platform.

Continued use of the service after any changes will be considered as your acceptance of the new policy. For significant changes, explicit consent may be requested.

12 Contact and Complaints

For any questions, requests, or complaints regarding this privacy policy, please get in touch with us. Our 24/7 Bengali-language support team is always available.

We generally aim to respond to privacy-related requests within 48 hours. Complex requests may take up to 30 business days.